Privacy Policy

1. Information We Collect

We collect information you provide directly, such as account details, billing details, support requests, and uploaded media metadata. We also collect technical usage data such as API logs, request timing, IP address, device/browser signals, and product analytics events.

2. How We Use Information

• Provide, operate, and secure the ClipMux services.
• Process uploads, transcoding, playback delivery, and analytics.
• Manage subscriptions, invoices, and fraud prevention.
• Respond to support requests and service communications.
• Improve reliability, performance, and product experience.
• Comply with legal obligations and enforce our terms.

3. Legal Bases

Where required, we process personal data on the basis of contract performance, legitimate interests, consent, and legal compliance.

4. Data Sharing

We may share information with:

• Cloud infrastructure, payment, and support service providers.
• Professional advisors and auditors under confidentiality duties.
• Authorities where required by law, subpoena, or court order.
• Successor entities in connection with merger, acquisition, or sale.

We do not sell personal information in the ordinary course of business.

5. Data Retention

We retain data for as long as needed to provide the service, satisfy legal and accounting requirements, resolve disputes, and enforce agreements. You may request deletion of your account data, subject to legal retention requirements.

6. Security

We use administrative, technical, and organizational safeguards to protect data. No system is completely secure, and you are responsible for maintaining the confidentiality of account credentials.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may also have the right to withdraw consent where consent is used.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

9. Children's Privacy

ClipMux is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.

11. Contact

For privacy questions or requests, contact privacy@clipmux.io.